Your package will be delivered within 1-2 days at your home, at an alternative address or at a pick-up location. (NL / BE / DL) If communicated differently. You will be kept informed about the delivery at all times.
The shipping costs are € 4.99 / free delivery from € 70, -
(The free delivery only applies to orders in the Netherlands, Belgium and Germany.)
We deliver Monday through Saturday, excluding holidays.
FOLLOW YOUR PACKAGE
Once you package is en route, you will receive an email with the delivery information and a tracking link that you can use to track your package online.
Please note that it may take a while for the tracking link to work. p>
If you decide to return item (s), you must download the return form and the return to report to firstname.lastname@example.org.
Note: the items that you want to return must be returned to us within 14 days from the date of receipt of your package.
The return amount of an order that you post afterwards pays, the costs will be canceled. With the other payment methods the return amount will be refunded via the payment method you use.
You can download and print here
Include the following address on your package.
Click here for our return conditions.
Insure your return shipment if necessary, broken items (due to shipping) will not be returned.
You are responsible for the package until we receive it, so keep your proof of shipment.
Items that are outside of the return time of 14 days are not returned.
If the items you have purchased goods are defective, SVENLARS will fully comply with the statutory warranty regulations (that is, you can expect that of the product for which the product is intended). If you have a complaint about obvious material or manufacturing errors of goods delivered by us, including transport damage, you can inform us of this by sending the goods back without delay together with the Return form.< / div>